The Customer Experience Community of Practice (CX ComPrac) was launched in August 2015 to support an uplift in customer experience capability across the sector. 

The CX ComPrac community:

  • shares resources and knowledge about customer experience across agencies, with other government jurisdictions, private sector organisations and industry subgroups
  • shares best-practice between agencies on successful improvements in customer experience
  • builds customer experience capabilities across the sector
  • shares the progress of agencies' customer experience initiatives.
  • facilitates a strong network of public sector customer experience practitioners
  • demonstrates the relevance of customer in all activities across the sector to promote customer centricity.

2021 CX Comprac program


Membership is open to all NSW Public Sector employees.

As a member you will have access to free networking events, educational events, digital resources, and more.

If you would like to become a member of our Customer Experience Community, please Register here and complete the online form.


The CX Working Group advises the CX ComPrac direction, with the aim of encouraging clusters to collaborate, share ideas and best practice in CX capability across the NSW Government.

Customer Training

Training is available to NSW Public Sector employees to improve customer experience capability. This page will be updated as training opportunities become available.

The Institute of Public Administration Australia (IPAA)

The Institute of Public Administration Australia (IPAA) short courses, programs and qualifications are aligned to The NSW Public Sector Capability Framework and designed to build the specific behaviours and capabilities at each level. 

Courses targeted on the capability Commit to Customer Service include:

  • Customer Service Leader
  • Customer Engagement Excellence
  • Customer Experience Essentials

NSW Ombudsman

The NSW Ombudsman offers complaint handling training to assist government agencies understand the complaint handling process, and develop skills to effectively deal with complaints and resolve issues.



Join the CX professionals ComPrac